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COVID-19 UPDATE: LIVESTOCK AND DRY GOOD SHIPPING:  it may take up to 60 days to deliver certain dry goods and up to 60 days to deliver some plants and livestock (fish & coral). This is due to extra measures taken at Quarantine, Customs and minor delays experienced by shipping providers. However, we will do our best to ship your order as soon as possible.Thanks for your patience.

Welcome to Sydney Discus World Aquariums Online, Australia's Premier online store for premium Freshwater and Saltwater Aquarium Products, Complete Aquarium Setups, Premium Aquascaping Supplies, Aquarium CO2 Systems, Live Fish and Aquarium Plants.

This online store is an independent website owned by Sydney Discus World Aquariums Pty Ltd, ABN 48168151942. All our orders are packed and shipped out of our Sydney Warehouse. 

Our shopping area provides you with valuable information on all our products. Please take your time to select your items and ensure that you do your own research to make an informed decision. If you require more information please don't hesitate to contact us prior to purchase for complimentary advice and information. Advice provided is general in nature and does not take into account your personal circumstances. We will not be held liable for any decision made in relation to this advice.

NOTE: Please read our Terms and Conditions carefully before placing your order. Proceeding to checkout signifies that a Buyer has read and accepts our terms and conditions.  

Agreement to Terms and Conditions

These Terms and Conditions apply to the Sydney Discus World Aquariums Online web site located at www.sydneydiscusworld.com (the “website”). 

The term 'Sydney Discus World Aquariums Online' or 'us' or 'we' refers to the owner of the website. The term 'you' or 'your' or 'customer' refers to the user or viewer of this website. If you continue to browse, shop, access or otherwise use the website, you agree to these Terms and Conditions. If you do not agree, do not use the website.

You must read through these Terms and Conditions and agree to them prior to checkout on our site.

The content of the pages of this website is for your general information and use only. We reserves the right, at its sole discretion, to change, modify, add or remove portions of the Terms and Conditions, at any time. It is your responsibility to check these Terms and Conditions periodically for changes. Your continued use of the website following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, we grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the website.

The information contained in this website is for general information purposes only. The information is provided by us, and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. All information provided on this site is subject to change without notice. 

Order Payment

Items in your shopping cart are not reserved until you have completed the checkout process. Orders are not binding until payment is received in full and accepted by Sydney Discus World Aquariums Online.  All payments are to be made or charged when invoiced.  Payment for the full amount of the order must be received before we will process the order.

Payment for the order can be made by any of the following methods on checkout:

  • Credit Card (Visa, MasterCard) - Immediate Clearance via the secure, 128-bit (SSL) CommWeb Online Gateway (provided by Commonwealth Bank of Australia) with the Verified by Visa and MasterCard SecureCode security services, which add another level of protection for our Cardholders
  • PayPal - immediate Clearance via the PayPal secure website
  • Direct Deposit - funds are sent directly to our bank account, and will take 1-2 business days to be processed.

      Our bank account details are: 

Account Name: Sydney Discus World Aquariums
BSB: 062 217
Account Number: 1055 1615
Bank: Commonwealth Bank of Australia

When making payment by Direct Deposit, enter your name and Web Order No as reference. 

Acceptance of your Order

We reserve the right to accept or reject your Order for any reason at any time. If We reject your Order you will receive a refund of any money paid

Age Restrictions

If you are under eighteen (18) years of age, you must have parental consent before ordering from this site.

Order Cancellation

Unfortunately, we are unable to cancel any orders, once placed. Items are automatically picked and dispatched by an automatic process, and cannot be stopped.

Stock Availability

The majority of our stock is shipped directly from our Sydney Warehouse and some items are dropshipped.

We are confident that your items are in stock at the time of ordering. However, we cannot guarantee availability of every item, as from time to time, some goods may unexpectedly go out of stock, and we may not be able to fulfil all or part of your Order. Similarly, dropshipped items have their own delivery lead times that are out of our control.

If this happens, we will work diligently with our suppliers and endeavour to fulfil your order as soon possible,  keeping you updated throughout this process. Our usual practice is that if we cannot fulfill an item within your order, at our discretion, we will suggest a similar item as a substitute, fulfil and deliver the remainder of your order, provide you store credit or process a refund for the unfulfilled items. We will inform you when this occurs.

Content

We do not make any warranty as to the accuracy, completeness or currency of the Content.  As a user of this Website, you are required to make your own inquiries before entering into any transaction on the basis of or in reliance upon the Content.  To the extent permitted by law, we and its employees, officers, agents and contractors exclude all liability for any loss or damage (including without limitation, indirect, special or consequential loss or damage) arising from the use of, or reliance upon the Content whether or not this is caused by a negligent act or omission. We may reproduce Content sourced from our Suppliers in part or in full. We do not accept liability for the accuracy of this information.

Item Photos 

Photos of Livestock (fish, invertebrates, coral, plants etc: Our website consists of photos of livestock taken by us or sourced from our Suppliers or their affiliates. These photos are for illustrative and informational purposes only and they are a representation of what the Customer will receive in their order. The colour, shape, pattern may differ slightly from what is depicted in the item photo. The packaging, casing and container that the product is packaged or planted in may differ. The item photo is used as a guide only and may differ from what you receive. For example, the shape and size of a rock or plant you receive may differ from what is depicted in the item photo. Plants may come in pots or in a cup, but they are still the same species in the product description. 

We will endeavour to pack and handle our livestock with care and send the order in a timely manner. However, please note that sometimes, livestock may appear slightly different to the photograph in our website due to many attributing factors such as lighting, stress or living conditions. For example, particular plant species will appear green, and will not display their true red colour (as depicted in the product photo), until certain water additives and/or lighting are added.

If you have any doubt about the livestock photo or description, please contact our store before ordering.

Tank Preparation

The health and welfare of livestock we ship to Customers is our number one priority. When purchasing livestock, the Purchaser agrees that he/she has prepared a suitable tank in advance, so that they can effectively house their new livestock, on receipt, and they agree to purchase the appropriate equipment, water supplements, etc to effectively care for their new livestock. This includes, ensuring that the tank has: 

  • The correct water parameters, e.g. pH level, salinity, temperature, Nitrate/Nitrite, Ammonia level and other required water parameters, so effective acclimatization can be achieved
  • Suitable tank mates - e.g. ensure that any predatory or unsuitable fish are not housed in the same tank
  • Suitable tank type and size- Ensure that you have an aquarium which is adequate to house your livestock
  • Suitable equipment that is required to maintain the health of your livestock: Filters, Lighting, Skimmers, Chillers, etc. E.g. a Wavemaker is required for certain types of coral. 

Pricing Policy

All prices quoted are based on Australian Dollars (AUD) and Goods and Service Tax (GST) inclusive. All prices are subject to change. For all prices, products and offers, we reserve the right to make adjustments (without notice) to reflect changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. 

Stock level and price information on this website is updated frequently from our inventory and order processing system.

Our online store is very competitive. Therefore, we urge our Customers to make an informed decision prior to purchasing. 

Aquarium Availability 

All of our aquariums listed on our website are available for sale at the time of publishing. However, if a model goes out of stock, it may take up to 60 days to be received by our warehouse. If you have any queries, please contact us before ordering. 

Shipping 

Shipment Coverage

We ship only within Australia at this time. We do not ship to any international locations.

We use the best Logistics services available to conveniently and expediently ship products, Aquarium Setups, livestock, plants and coral to all locations in Australia. We ship to all major cities as well as to even the most rural locations.  Refer to the following sections to the livestock shipping rates which are applied for each state.  

The majority of our stock is shipped directly from our Sydney Warehouse and some items are dropshipped from our suppliers. Drop-shipped items have their own delivery lead times, which are out of our control.

COVID-19 Update: Delivery Timeframes 

Due to the COVID-19 pandemic, it may take up to 60 business days to deliver certain items of dry goods, plants and livestock (fish & coral).  These delivery lead times are out of our control and are due to extra measures taken at Quarantine, Customs and minor delays experienced by our providers. We thank you for your patience and apologise for any inconvenience caused.  However, we endeavour to deliver order as soon as possible. Beyond this timeframe, you are entitled to receive a full refund.

Our Premium Livestock and Coral Delivery Service

We use the best carriers and logistics team in the business to ship Live Fish and Reptiles, invertebrates and Coral to all states in Australia in the quickest and safest way possible.  

We began shipping live fish and coral across Australia since 2005. We are one of the few reputable companies who can ship Tropical fish, Live Reptiles, plants, coral and other livestock to all states in Australia.

We are highly experienced in delivering livestock and plants. All live fish are carefully bagged in quality fish bags with Medical-grade oxygen and Stress-coat conditioned water. They are then packed carefully in insulated, damage-resistant foam boxes. We use special heat packs during Winter months to ensure the fish have a consistent temperature and are comfortable.  

We pride ourselves on on the health of our livestock and the high standard of packaging & delivery services we offer to our Customers. We use the best carriers and logistics teams in Australia to ship your livestock promptly and in the safest way possible. However, Buyer agrees to purchase livestock from us at his/her own risk. We do not take responsibility for any livestock deaths on arrival or if livestock appears fatigued or unhealthy to you. Accordingly, we are under no obligation to provide refunds for livestock.

Livestock Shipping to NSW, ACT, VIC, QLD

Livestock (fish, reptiles and corals) can be delivered either straight to your door or to your closest airport for Sydney Metro, Canberra Metro, Melbourne Metro, Brisbane Metro or Gold Coast Metro. areas.

Livestock is delivered to your closest airport for all other areas in NSW, ACT, VIC and QLD.

Delivery attracts a flat fee of $85 per 20kg box, even if one or ten fish are ordered. As an indication, a maximum of 8 x 10-11cm or 4 x 14-15cm Discus  can be shipped in this box. Shipping will be automatically calculated according to weight, size of livestock and delivery location.

We may use an Overnight Air Express service for livestock and delivery to your door will take up to 48 hours for all major metroplitan areas. We also ship to most regional areas. Please contact us to confirm.

Shipment Process

1. Order placed and paid.

2. Prior to shipment, the Buyer will receive a shipment notification email which includes the invoice and the estimate delivery date and time.

3. As soon as your item(s) have shipped, we'll send the Buyer a Shipment Notification email that includes the estimated delivery date and tracking number.

Note: Orders can be shipped to your home, work or any other physical address you specify (however, orders cannot be shipped to PO Boxes).

Note: The Buyer must be present at the intended address or to be able to pick up at the destined airport at the agreed date and time. There are no exceptions to this. Title and risk of the livestock shall pass to the Buyer upon receiving the order. If the buyer is not present upon delivery, any claim will be void. The Courier will request that you signed a Received Note which confirms that you are satisfied with your order and confirms acceptance.   

 

Livestock Shipping to WA, SA, NT and TAS

All Livestock (fish, reptiles and coral) deliveries to Western Australia, South Australia, Northern Territory and Tasmania are delivered to your closest major Domestic or International Airport. This shipping procedure is used due to Australian Quarantine regulations in these states.

Live Fish deliveries to Western Australia and Tasmania require Quarantine permits. Please contact us on (02) 8746 0115 or email and we will happily organise the necessary paperwork for you. 

On receiving your payment, we will advise the airport at which you will have to pick up your delivery.

Livestock deliveries attract a flat fee of $299 per 20kg box, even if one or ten fish are ordered. As an indication, a maximum of 8 x 10-11cm or 4 x 14-15cm Discus can be shipped in this box. Shipping will be automatically calculated according to weight, size of livestock and delivery location. 

We use an Overnight Air Express service and deliver to your closest airport within 72 hours. 

Shipment Process

1. Order placed and paid. 

2. Prior to shipment, Buyer will receive a shipment notification email which includes the invoice and the estimated arrival date and time. 

3. As soon as your item(s) have shipped, we'll send you a Shipment Notification email that includes the estimated arrival date and time.  

Note: Orders can be shipped to your home, work or any other physical address you specify (however, orders cannot be shipped to PO Boxes).

Note: The Buyer must be present to receive the order at the specified destination or to pick up at the destined airport at the agreed date and time. There are no exceptions to this. Title and risk of the livestock shall pass to the Buyer upon receiving the order. The Courier will request that you sign a Received Note which confirms that you are satisfied with your order and confirms acceptance. 

 

Dry Goods and Live Plants Shipping

The shipping fee will be calculated upon checkout, according to weight and size of the product and delivery location.  

Prior to shipment, you will receive a shipment notification email which includes your invoice and the estimated delivery date.

As soon as your item(s) have shipped, we'll send you a Shipment Notification email that includes the estimated delivery date and tracking number.

Orders can be shipped to your home, work or any other physical address you specify (however, orders cannot be shipped to PO Boxes).

As our carriers require a signature on delivery, the carrier will leave a calling card if you are not available to receive your delivery.  You can then contact the carrier directly to schedule re-delivery, pick up from their depot (if offered) or to amend your delivery address. Whilst our couriers will make every effort to deliver your parcel, the onus will be on the customer to arrange collection or re-delivery with the courier. Unfortunately we are unable to accept redelivery charges.

Note: The Buyer is obligated to be present to receive the order at the stated address. The Courier will request that you sign a Received Note which confirms satisfaction and acceptance of your order. 

Returns Policy

Returns, Refunds and Warranties

All warranties, refunds and returns will be handled as per the guidelines provided by the ACCC and Australian Consumer Law that protects you as a consumer in Australia. 

In regards to our Livestock quality compliance, we comply with the Animal Welfare Code of Practice (2008) and operate in accordance with Australian Consumer Law.

You can choose a refund or exchange if an item has a major problem. This is when the item:

  • Has a problem that would have stopped someone from buying the item if they had known about it

  • Is unsafe

  • Is significantly different from the product description

  • Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

We are unable to provide a refund/replacement if you change your mind, or when an item is delivered within our Shipping time frame. 

COVID-19 Update: 

Due to the COVID-19 pandemic, it may take up to 60 business days to deliver certain items of dry goods, plants and livestock (fish, reptiles & coral).  These delivery lead times are out of our control and are due to extra measures taken at Quarantine, Customs and minor delays experienced by our providers. We thank you for your patience and apologise for any inconvenience caused.  However, we endeavour to send your order as soon as possible. Beyond this time frame, you are entitled to receive a full refund. 

Livestock, Food and supplement items

Due to hygiene reasons and our stringent health and disease management protocol, under no circumstances are we able to accept any returns for fish, plants, livestock, food(dry or frozen) or supplement items. Therefore, please make your selection carefully.

Sydney Discus World Aquariums Online does not provide a refund or exchange for change their mind or if the order was placed in error.  

If we do accept a change of mind return, at our discretion, we will issue store credit and it will be subject to a 50% restocking fee plus applicable postage charges. This fee may change from time to time. 

Livestock and Coral - Warranty and Liability

We pride ourselves on on the health of our livestock and the high standard of packaging & delivery services we offer to our Customers. We use the best carriers and logistics teams in Australia to ship your livestock promptly and in the safest way possible. However, the Buyer agrees to purchase livestock from us at his/her own risk and all livestock do not come with warranties. We do not take responsibility for any livestock deaths on arrival or if livestock appears fatigued or unhealthy to you. Accordingly, we are under no obligation to provide refunds  for any livestock under our policy.

Dry Goods and Electrical Goods only

All products sold are "fit for purpose", however we do not warrant or guarantee that any product sold is compatible with any equipment already installed or in use by the customer. Customer must research manufacturer's specifications or consult us before making any decision to purchase.

Except expressly set forth herein, the Buyer may not return any products to us without our written consent. Return requests must be submitted in writing to our email.  Alternatively, sign into your account, view your Completed Orders and select Return Item(s). You will be prompted to select a return reason. We will send your return authorization by email. Authorized Returns are issued a Return Merchandise Authorization number (RMA). We do not accept any responsibility for any unauthorized returns and will not be liable for any loss or damages resulting as a consequence of you returning these item(s).

Sydney Discus World Aquariums Online does not provide a refund or exchange for change their mind or if the order was placed in error. 

If we do accept a change of mind return, at our discretion, we will issue store credit and it will be subject to a 50% restocking fee* plus applicable postage charges. *This fee may change from time to time. 

You must notify us within 24 hours by email if you suspect that your goods are damaged or faulty.  Once we determine the issue, we may request for you to send the item back to us (at buyer's expense) in the product's original packaging. Upon receipt of the return and inspection, we may offer you with a replacement.

Our Returns address is:

Sydney Discus World Aquariums Online
PO BOX 317
Sydney Markets
NSW 2129

 

Returns can only be made within the first 7 days from date goods were received, along with original receipt at our discretion for refund, credit, replacement, or repair. 

All returns (at Buyer's postage expense) must be carefully re-packed sent to us in its original packaging, with all manuals, blank warranty card, with serial no/barcode clearly visible other accessories and documentation included. The item cannot be damaged in any form. You return package should have tracking, as we take no responsibility if your return goes missing.

Item(s) must be unused and in the original condition it was received in. 

Note: Where an item is returned has not been packed securely, or is not in a new or re-saleable condition when it arrives at our Warehouse, we are not obligated to provide a refund or store credit and the item may be returned to you. We will contact you to advise of the return status.

After inspection by our team, if the product is deemed faulty, we will replace the product with an even exchange of the same item, subject to in-stock availability and Manufacture warranty. Replacement items ship within two business days after the defective item is received in our warehouse and inspected by our Returns department.

We will cover the cost to ship the goods back to you or have them available for pickup. We will endeavor to make the claim as quick as we can but ultimately it is at the distributor’s discretion as to how long it take for them to fix or supply a replacement product. 

Freight Policy - Dry Goods, Electrical Goods and Fish Tanks  

Whilst every effort is made by us to ensure our shipment packing conforms to the highest standard, it is the Customer’s responsibility to check all dry goods parcels on delivery. The Customer must examine their order as soon as it arrives and note any signs of damage, defects, shortage of items or errors. 

Upon delivery, a signature by you or your representative signifies all merchandise was received in undamaged, saleable condition (e.g. aquariums, sumps are free of any cracks, flaws or damaged frames) and verifies that there are no missing items. You must therefore examine your order before the Courier leaves the premises and only sign if the order is in perfect condition. Please refuse the delivery if you find shortages, incorrect or damaged goods in the shipment.

All damages, defects, shortages or errors must be reported (with photos) to our office email WITHIN 24 hours of receipt. Failure to adhere to this requirement may result in denial of a replacement. We cannot accept responsibility if you have given authority for the package to be left unattended.

After Carrier inspection, we may replace the item; pay the cost of shipping the replacement to you and the cost of returning the damaged/defective item.

Warranty for Dry and Electronic Goods 

We aim to stock only reputable worldwide brands which have undergone rigorous Quality Control, research and development to ensure our Customers have the best Aquarium products in the industry. 

We support all warranties relating to products offered and supplied by Sydney Discus World Aquariums Online. Warranty terms vary for each product.

Generally, all our Electrical products carry a 1-3 year Warranty Term. Please refer to the supplied product documentation and/or product description for Warranty details.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.

Except expressly set forth herein, the Buyer may not return any products to us without our written consent. To make a Warranty claim, you need to put the claim in writing to our email, and we will respond accordingly. Alternatively, sign into your account, view your Completed Orders and select Return Item(s). You will be prompted to select a return reason and fill out a form. 

You will be required to supply us with your item's serial number (for equipment/dry goods, if applicable) and receipt/Paid Order confirmation. If your return is authorized, we will inform you by email. Authorized Returns are issued a Return Merchandise Authorization number (RMA). We do not accept any responsibility for any unauthorized returns and, as such will not be liable for any loss or damages resulting as a consequence of you returning unauthorized item(s).

If relevant, we will advise steps to resolve your product issue. If we determine that the product is indeed faulty, we will request that you send the item back to us.

The cost of posting the faulty product to us will be paid by the Buyer and, we will cover the cost to ship the goods back to our Distributor and then back to you. We endeavour to make the claim as quick as possible.  Sydney Discus World Aquariums Online does not cover freight expenses on warranty claims. It is sender's liability for return postage (with tracking).

All returns (at Buyer's postage expense) must be sent to us in its original packaging, with all manuals, blank warranty card, other accessories and documentation included. You return should have tracking, as we take no responsibility if your return goes missing.

We advise that you keep the original product packaging if possible. In the unlikely event that you intend to make a Warranty Claim or request for repair, and you do not have the original packaging, you will bear the responsibility for safely packaging your product for transport and Sydney Discus World Aquariums Online accepts no liability for any damage that may occur in transit.

After inspection by our team, if the product is deemed faulty, we reserve the right to repair or replace the product or relevant part (subject to in-stock availability and Manufacture warranty). Replacement items ship within two business days after the defective item is received in our warehouse and inspected by our Returns department.

Alternatively, if we are unable to repair or replace the product, we will provide the Customer with store credit or we may refund the price of the product (at the original price the product was purchased excluding postage cost).

Warranties for products purchased from Sydney Discus World Aquariums Online are deemed null and void for the following:

  • Consumables, e.g. dry food, frozen food, supplements and medications;
  • If there is damage to the exterior surfaces (including during transit);
  • If the product was not used for its intended purpose
  • If the product was tampered with in any way
  • To damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;
  • To damage caused by operating the product outside any guidelines published for use;
  • To defects caused by normal wear and tear or otherwise due to the normal ageing of the product;
  • If any serial number has been removed or defaced from the product;
  • Where proof of purchase (invoice or paid order confirmation) cannot be provided;
  • To damage caused by failure to provide dry storage for non-submersible electronic products ie. in aquarium cabinet that house open top sump filtration or in aquarium hood without proper ventilation.

 

Terms and Conditions -Custom Built Aquariums 

Aquarium Architect  provides custom built aquariums for residential and corporate clients. They design, build and install these aquariums, providing beautiful aquascaping and quality livestock. Please visit their website www.aquariumarchitect.com.au for a full list of services they provide.

Custom-built Tank Warranty

The Warranty for Custom-built Tanks provided by Aquarium Architect covers non-induced breakage, silicone rupturing or releasing. The following conditions apply:

  • Limited to replacement of the Aquarium only.
  • No Liability is inferred to loss or damage to stock, livestock or consequential damage to floor coverings, furniture or other item/s.

Note: Where breakage is determined as induced (damaged through transport, impact, improper construction or positioning of stand/cabinet) please refer to your Contents Insurance Policy under "Glass as furniture accidental breakage and consequential water damage".

Aquarium Delivery 

Delivery and Unpacking CADE Aquariums

CADE brand Aquariums ordered from this website are delivered to your address in an unpacked state, in its original palette box. If the Buyer purchases the additional Aquariums Installation Service (additional cost) from Sydney Discus World Aquariums Online along with a CADE Aquarium from this website,  we will open your CADE Aquarium pallette box using professional tools and perform a full installation at your desired location.

NOTE: If you purchase CADE Aquariums from other online stores in Australia, upon receiving your CADE Aquarium, you may need to open the CADE palette box with a set of professional tools. Additionally, a minimum of two people will be required to effectively dismantle the Aquarium from the palette.   

Free Delivery of Fish Tanks

The definition of "Free Delivery" of fish Tanks and other bulky items purchased from our store or online implies that the item(s) are delivered to the main door on the ground floor of your premises.

Flights of Stairs

In the case of Aquarium or heavy deliveries; if one or more flights of stairs need to be climbed in order to reach your main door, you must advise us at time of ordering. Additional charges apply.

 Apartment Blocks

In the case of apartment blocks, your item will be delivered to the main door on the ground floor of your building. If extra stairs need to be climbed to reach your main door, additional charges apply, and you must inform us when you place your order

Installation, Maintenance and other Aquarium Services

We provide a range of services including installation, flat pack assembly, plumbing connection and retrofits, filter installation/servicing, aquascaping, addition/acclimatization of fish and more, whereby additional charges apply.  Items bough with "Free Delivery" does not include any installation services as complimentary.

As some items come in a flat pack, or are partially assembled e.g. Fish Tank Cabinets we can assemble these for you (additional charges apply). 

Please advise us at time of ordering if you require any installation services or any other services, as listed on our Services page.

Last updated: 31st March, 2020. 

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