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Terms and Conditions

Welcome to the Sydney Discus World Online, Australia's Premier Online Store for Discus, Marine and Freshwater fish, Shrimp, On-trend Aquarium Setups, Aquarium Products and Aquarium Services and Custom Built Aquariums.

This online store is provided by Sydney Discus World Aquarium Pty Ltd. It is an independant website, which runs separately from the "Sydney Discus World Aquariums" retail shop, located in Homebush West Sydney.

Our shopping area provides you with valuable information on all our products. Please take your time to select your items. If you require more information please don't hesitate to contact us prior to purchase for complimentary advice and information.

Agreement to Terms of Use

These Terms and Conditions of Use (the “Terms of Use”) apply to the Sydney Discus World Aquariums online web site located at www.sydneydiscusworld.com (the “website”). The Site is the property of Sydney Discus World Aquariums Pty Ltd (ACN 168151942)

The term 'Sydney Discus World Aquariums Online' or 'us' or 'we' refers to the owner of the website. The term 'you' or 'your' or 'customer' refers to the user or viewer of this website.

If you continue to browse, shop, access or otherwise use the website, you agree to these Terms of Use. If you do not agree, do not use the website.

The content of the pages of this website is for your general information and use only.

We reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the website following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, we grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the website.

The information contained in this website is for general information purposes only. The information is provided by Sydney Discus World Aquariums, and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. All information provided on this site is subject to change without notice. 

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Trademarks

All Trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. 

Content

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, video, YouTube video, music, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to Sydney Discus World Aquariums Pty Ltd and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Sydney Discus World Aquariums Online does not make any warranty as to the accuracy, completeness or currency of the Content.  As a user of this Website, you are required to make your own enquiries before entering into any transaction on the basis of or in reliance upon the Content.  To the extent permitted by law, we and its employees, officers, agents and contractors exclude all liability for any loss or damage (including without limitation, indirect, special or consequential loss or damage) arising from the use of, or reliance upon the Content whether or not this is caused by a negligent act or omission. We may reproduce Content sourced from our Suppliers in part or in full. We do not accept liability for the accuracy of this information.

Except as expressly provided in these Terms of Use, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, Web site or other medium for publication or distribution or for any commercial enterprise, without express prior written consent from Sydney Discus World Aquariums Pty Ltd.

You may use information on our products and services (such as data sheets, knowledge base articles, and similar materials) purposely made available by us for downloading from the website, provided that you (1) not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) not make any additional representations or warranties relating to such documents.

Photos of Livestock (fish, invertebrates, coral, plants etc: Our website consists of photos of livestock taken by us or sourced from our Suppliers or their affiliates. These photos are for illustrative and informational purposes only and they are are representation of what the Customer will receive in their order. The colour, shape, pattern may differ slightly from what is depicted in the item photo. Sydney Discus World Aquariums Online will endeavour to pack and handle our livestock with care and send the order in a timely manner. However, please note that sometimes, livestock may appear slightly different to the photograph in our website due to many attributing factors such as lighting, stress or living conditions. If you have any doubt about the livestock photo or description, you always have the option to purchase the item online and choose to Pickup instore, or contact us for photos. 

Your Use of the Site

You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. Sydney Discus World Aquariums Online reserves the right to bar any such activity.

You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any Sydney Discus World Aquariums server, or to any of the services offered on or through the Site, by hacking, password “mining” or any other illegitimate means.

You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of Sydney Discus World Aquariums, including any Sydney Discus World Aquariums account not owned by you, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person’s use of the Site. You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Sydney Discus World Aquariums or others.

Website Ownership 
This website is owned and operated by Sydney Discus World Aquariums Pty Ltd. All of the content featured or displayed on this website, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software ("Content"), is owned by Sydney Discus World Aquariums, or its licensors, clients and content providers. All elements of the website, including, but not limited to, the general design and the Content, are protected by copyright, trademark, trade dress, moral rights and other laws relating to intellectual property rights.

Age Restrictions
If you are under eighteen (18) years of age, you must have parental consent before ordering from this site.

Indemnification
We will pursue all necessary legal action and will seek all available financial compensation and damages (including statutory copyright damages up to $150,000 per item) should we be notified or otherwise discover any infringement or wrongful use of any Content available through this website. You will indemnify Sydney Discus World Aquariums, its subsidiaries, its affiliates and licensors against any losses, expenses, costs or damages incurred by any or all of them as a result of your breach of these Terms or your unauthorized use of the Content and related rights.

Pricing Policy

All prices quoted are based on Australian Dollars (AUD) and Goods and Service Tax (GST) inclusive. All prices are subject to change. For all prices, products and offers, we reserve the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.

Stock level and price information on this website is updated frequently from our inventory and order processing system.

Our online store pricing may vary from the pricing at our retail store. Therfore, we urge our Customers to make an informed decision prior to purchasing from our website or retail shop.

Order Placement

We reserve the right to cancel any order and refund the customer if any mistakes occur during the ordering process. Please contact us ASAP if you have completed an order in error.

Aquarium Availability

All of our aquariums listed on our website are available for sale at the time of publishing. However, if a model goes out of stock, it may take up to 60 days to be received by our warehouse. If you have any queries, please contact us

Returns Policy

Livestock, Food and supplement items

Due to hygiene reasons and our stringent health and disease management protocol, under no circumstances are we able to accept any returns for fish, plants, livestock, food(dry or frozen) or supplement items. Therefore, please make your selection carefully.

Dry Goods and Electrical Goods only

All products sold are "fit for purpose", however we do not warrant or guarantee that any product sold is compatible with any equipment already installed or in use by the customer. Customer must research manufacturer's specifications or consult us before making any decision to purchase. We reserve the right to accept returns/refund should customers change their mind or find they can buy the same or similar products elsewhere for a cheaper price.

Sydney Discus World Aquariums Online does not provide refund or exchange products for change of mind or errors made by the customer when placing order. Please contact us ASAP if you have completed an order in error.

You must notify us within 24 hours by email if you suspect that your goods are damaged or faulty. Once we determine the issue, we may request for you to send the item back to us (at buyer's expense) in the product's orginal packaging. Upon receipt of the return and inspection, we may offer you with a replacement.

Returns can only be made within the first 7 days from date goods were received, along with original receipt at our discretion for refund, credit, replacement, or repair. 

All returns (at Buyer's postage expense) must be sent to us in its original packaging, with all manuals, blank warranty card, with serial no/barcode clearly visible other accessories and documentation included. The item cannot be damaged in any form. You return should have tracking, as we take no responsibility if your return goes missing.

Item(s) must be unused and in the original condition it was received in. 

After inspection by our team, if the product is deemed faulty, we will replace the product with an even exchange of the same item, subject to in-stock availability and Manufacture warranty. Replacement items ship within two business days after the defective item is received in our warehouse and inspected by our Returns department.

We will cover the cost to ship the goods back to you or have them available for pickup. We will endeavor to make the claim as quick as we can but ultimately it is at the distributor’s discretion as to how long it take for them to fix or supply a replacement product.  

Freight Policy - Dry Goods, Electrical Goods and Fish Tanks  

Whilst every effort is made by us to ensure our shipment packing conforms to the highest standard, it is the Customer’s responsibility to check all parcels on delivery. The Customer must examine their order as soon as it arrives and note any signs of damage, defects, shortage of items or errors. 

Upon delivery, a signature by you or your representative signifies all merchandise was received in undamaged, saleable condition (e.g. aquariums, sumps are free of any cracks, flaws or damaged frames) and verifies that there are no missing items. You must therefore examine your order before the Courier leaves the premises and only sign if the order is in perfect condition. Please refuse the delivery if you find shortages, incorrect or damaged goods in the shipment.

All damages, defects, shortages or errors must be reported (with photos) to our office email WITHIN 24 hours of receipt. Failure to adhere to this requirement may result in denial of a replacement.

After Carrier inspection, we may replace the item; pay the cost of shipping the replacement to you and the cost of returning the damaged/defective item.

Warranty for Dry and Electronic Goods 

We aim to stock only reputable worldwide brands which have undergone rigorous Quality Control, research and development to ensure our Customers have the best Aquarium products in the industry. 

Sydney Discus World Aquariums supports all warranties relating to products offered and supplied by Sydney Discus World Aquariums. Warranty terms vary for each product.

Generally, all our Electrical products carry a 1-3 year Warranty Term. Please refer to the supplied product documentation and/or product description for Warranty details.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.

To make a Warranty claim, you need to first contact us by phone or email, where we will discuss your product issue. You will be required to supply us your receipt or Paid Order confirmation. If relevant, we will advise steps to resolve your product issue. If we determine that the product is indeed faulty, we will request that you send the item back to us or drop it off at our Retail store.

The cost of posting the faulty product to us will be paid by the Buyer and we will cover the cost to ship the goods back to our Distributor and then back to you. We will endeavour to make the claim as quick as possible.  Sydney Discus World Aquariums does not cover freight expenses on warranty claims. It is sender's liability for return postage (with tracking).

All returns (at Buyer's postage expense) must be sent to us in its original packaging, with all manuals, blank warranty card, other accessories and documentation included. You return should have tracking, as we take no responsibility if your return goes missing.

We advise that you keep the original product packaging if possible. In the unlikely event that you intend to make a Warranty Claim or request for repair, and you do not have the original packaging, you will bear the responsibility for safely packaging your product for transport and Sydney Discus World Aquariums Online accepts no liability for any damage that may occur in transit.

After inspection by our team, if the product is deemed faulty, we reserve the right to repair or replace the product or relevant part (subject to in-stock availability and Manufacture warranty). Replacement items ship within two business days after the defective item is received in our warehouse and inspected by our Returns department.

Alternatively, if we are unable to repair or replace the product, we will provide the Customer with store credit or we may refund the price of the product (at the original price the product was purchased excluding postage cost).

Warranties for products purchased from Sydney Discus World Aquariums Online are deemeed null and void for the following:

  • Consumables, e.g. dry food, frozen food, supplements and medications;
  • If there is damage to the exterior surfaces (including during transit);
  • If the product was not used for its intended purpose
  • If the product was tampered with in any way
  • To damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;
  • To damage caused by operating the product outside any guidelines published for use;
  • To defects caused by normal wear and tear or otherwise due to the normal ageing of the product;
  • If any serial number has been removed or defaced from the product;
  • Where proof of purchase (invoice or paid order confirmation) cannot be provided;
  • To damage caused by failure to provide dry storage for non-submersible electronic products ie. in aquarium cabinet that house open top sump filtration or in aquarium hood without proper ventilation.

Custom-built Tank Warranty

The Warranty for Custom-built Tanks covers non-induced breakage, silicone rupturing or releasing. The following conditions apply:

  • Limited to replacement of the Aquarium only.
  • No Liability is inferred to loss or damage to stock, livestock or consequential damage to floor coverings, furniture or other item/s.

Note: Where breakage is determined as induced (damaged through transport, impact, improper construction or positioning of stand/cabinet) please refer to your Contents Insurance Policy under "Glass as furniture accidental breakage and consequential water damage".

 

 

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Sydney Discus World Aquariums
Shop 18, Sydney Markets Plaza
Sydney Markets
250-318 Parramatta Road
Homebush West 2140

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OPENING HOURS: 7 Days 10AM - 5PM

Copyright © 2007-2016 Sydney Discus World Aquariums. All Rights Reserved.